Home 5 Business Support 5 ‘We’re in this together!’ Harnessing technology and teams during disruptive change

‘We’re in this together!’ Harnessing technology and teams during disruptive change

by Matt Moro

23 September 2020

Managing a remote team has long been a daunting challenge, whether it's working to accommodate time zones, granting access to data or building long-term rapport between team members. In our third "WE'RE IN THIS TOGETHER" instalment, Matt Moro, Marketing Manager at Fitzrovia dives into the challenges of remote team management and the tools which will help you improve efficiency

Managing a remote team has long been a daunting challenge, whether it’s working to accommodate time zones, granting access to data or building long-term rapport between team members – remote team management can be a subject often avoided. While 2020 has proven a year with lots of unexpected curveballs, the most recent of them all has forced managers around the world to confront remote team working as working from home becomes the new norm. In today’s blog, we’ll dive into the challenges of remote team management and the tools which will help you improve efficiency.

Historically, working from home remained at the discretion of employers – with a recent survey showing that less than 30% of the 32.6 million employed in Britain as of December 2019 reported working from home. But with the current state of the world, working from home is no longer a luxury of a flexible employer, but instead, a government-mandated requirement. So how can managers unite teams in this ever-changing climate?

To successfully manage a remote team, we must first understand the key challenges remote teams often face. While traditionally limited to technical issues, this now expands further to consider emotions and morale.


Invest in platforms built for the cloud

When many think of working remotely, many think of challenges like lack of collaboration, silos, excessive emails and calendar overload – but with so many cloud-based solutions, the modern team can connect like never before. Many of tech’s biggest names have cloud-based productivity suites, from Office365 through to G Suite – there is no shortage of choice for your business. In the current business landscape, cloud-based solutions keep your teams connected, no matter the location and without unnecessary emails, meetings or silos.

Proper setups

Another challenge proving detrimental to efficiency and innovation is the setup of the home workstation. In the office, your team have the tools they need that are set up to optimise output, and for employees who regularly work from home, you’ll often find the same in a dedicated space with the necessary equipment.

Now that all employees have been thrust into working from home, and with the pace of the change, many employees find themselves working from impromptu workstations, and increasingly experiencing reduced efficiency. Where possible, encourage team members to carve out space in their home for a dedicated workstation. Better yet, encourage staff to incorporate a monitor, keyboard and mouse. Something as simple as having a dedicated workspace with a basic ergonomic setup can have profound impacts on employee output and health.

When encouraging a great working from home setup, Fitzrovia IT recommends the following essentials:

External monitor, keyboard & mouse for improved posture and ergonomics
External webcam to ease neck and head strain
Noise-cancelling headphones to improve focus
Wifi extenders for improved connection quality

One-on-one communication

Also important at this time, is remaining in touch with your team members, on a one on one level. While there are plenty of tools that exist in connecting people, it needn’t be any more involved than a simple phone call. A regular one on one chat allows each of your team members, the opportunity to feel heard and the opportunity to voice how they are coping.


In your next round of one-on-ones, try opening up a conversation with the following questions:
  • How are you finding your routines while working from home?
  • How are you finding your workspace setup and ability to focus?
  • Are you feeling connected to the rest of your team?
Set clear goals and stay on schedule

With the world recovering from complete disarray and teams adjusting to the new normal, it’s never been more vital to reinforce the importance of timeframes and plans, as these often help ground the team and prioritise what they need to do into smaller manageable pieces. If your team can no longer have a daily huddle with ease, try investing some time into trying online project management apps designed to increase team visibility and track progress towards outcomes.

Some of our favourite online productivity apps are:

MS Teams – great for compatibility, collaboration and tracking group progress
Trello – great for user-friendliness, organisation and value for money
Asana – great for integration, task management and progress tracking

We’ve put together the ultimate list of productivity apps to add to your workflow, many of which can be free to use!

Make time for questions big and small

Often with rapid change, come feelings of uncertainty and concern – with employees finding their feet in a new way of working. For many, simple tasks now have an added layer of complexity – no longer can employees quickly bounce ideas off each other and work collaboratively.

Instead, many employees feel a level of formality in picking up the phone or sending an email – often which invalidates simple questions. While managing remote teams, incorporating instant messaging apps allow informal conversations to take place and emotions to be expressed with the use of GIFs and images. Consider utilising platforms such as Slack, WhatsApp or Skype as a means to allow your team to remain connected throughout the day and encourage informal work-related chat.

Importance of Unplugging

Everyone has been affected by the rapid change witnessed in recent months and with this, emotions can run high. No matter the size of your house, living and working in one place can be difficult for anyone, especially when boundaries become entangled between the two. Perhaps most importantly, encourage team members to unplug and take time to recharge. While seemingly counterintuitive at first, employees who unplug and set working from home boundaries actively work to avoid long-term burnout. We’ve put together a survival guide for working from home, take a look over at our website.


Remind teams that they are part of a business / Have fun

Lastly, remind your team of their part in your team and business. At a time where isolation is at an all-time high, creating a sense of belonging and shared efforts increase engagement and keep teams working cohesively. Do this in a way that is organic to your team and ultimately, have fun with it.

In conclusion, remote team management can be a daunting task, but with the amount of technology and resources available, it needn’t be. When the world is keeping teams apart, bring them closer together by working together to find their WFH groove. In turn, teams can begin to acclimatise to the change and build efficiency and collaboration in their workflows.

Technology is our greatest asset at the moment, so there’s never been a better time to invest in innovation – the team at Fitzrovia IT have been helping businesses transition and migrate to flexible cloud-based solutions. If you have any queries or would like to discuss a solution bespoke to your business, our helpful team are ready to help.


We’ve worked with Fitzrovia for many years now and their support in transitioning us to a work from home business has been invaluable; from Teams to Azure to Cyber Security we’ve worked hard to ensure we can continue to give the best possible remote working environment for our staff, which in turn allows them to work seamlessly – and securely – with our clients remotely. If you need any help or advice please do pick up the phone to the Fitzrovia team.

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