From 11 December until 31 January, HMRC’s self-assessment (SA) helpline will prioritize handling key queries. In the run-up to the filing deadline, the helpline will prioritize handling priority calls. HMRC’s online digital services, including online guidance, digital assistant, and webchat, will address other inquiries.
This move has been in place over the busy period running up to the self-assessment deadline on 31 January 2024.
HMRC has reported that 97% of self-assessment taxpayers utilize HMRC’s online services, filing their returns online. Queries that can be resolved much quicker online include updating personal information, chasing the progress of SA registration, ending SA registration, and checking a Unique Taxpayer Reference number.
If you have any self-assessment queries requiring assistance but cannot resolve them using HMRC’s helplines, please call.