A Guide to Technology Enablement

Driving adoption in technology that has already been purchased & implemented

In many cases when a business decides to introduce a new technology much of the focus is placed on implementation time schedules and conversion without enough attention to system adoption by staff members. New systems will only provide the desired outcome if people adopt it, if this fails to happen the technology often is not used to full capacity and is wasted time and money. Although it is important to have a team of experts to help with technology implementation, it is also just as important to have a plan in place to support & manage the people in the business who will be using the new technology.

To help drive adoption of a system that has already been implemented by a business it will be important to identify areas of concern and overall workflow of the systems. Whether this be systems that don’t currently talk to each other (potentially causing duplication of work) or lack of training of staff members, once these problems are identified a plan can be put in place to rectify and gain a better buy-in from the teams; naturally as people understand how the technology will reduce their workload they will be more engaged.

Software providers will be experts within their own systems therefore are mainly responsible for building the technology as well as answering the more technical questions and trouble-shooting any software failures. As a firm we are there to support the business through the whole software journey from selecting the systems that will work well for their business to implementation and on-going support.

 

Gaining Buy-in and achieving expected results

As mentioned previously, technology will only provide the desired outcome if staff are fully engaged and willing to adopt the new systems. It is therefore important to prepare the business for the up-coming changes in advance of the deployment date and address any potential challenges before they occur. As with any business, it is impossible to stop operations in order to remove older systems and implement something new, therefore we have found that phased deployment schedules can reduce the risk to the business and cause the least disruption to day-to-day work. With clear communication with staff and new processes introduced in manageable phases adoption is maximised as a result.

It is important to recognise the processes in a business which are considered the ‘pain-points’ i.e. the most cumbersome or time-consuming tasks and tackle these first in order to gain trust from employees. Moving forward, new integrations/technologies can be introduced with the overall goal of automation and the streamlining of processes. That said, it is also important to monitor the project throughout and revise timelines if necessary; keeping track of performance will be key to overall success.

 

Evaluating technology options

Before any technology is even considered the first thing to establish is the needs of the business and what the desired goal is as well as any potential new business goals in the future. Going through with the client in-depth about the current inefficiencies within the business is a good starting point.

Once a goal is determined, it will be time to go to the market and evaluate the different solutions on offer; it is worth considering at least 3 different options. Certain factors will need to be considered when looking at options, including:

As a firm we will guide a client through the decision process, however, they will be the best placed person to make a final decision as they will be the expert in their business operations therefore are able to decide if ultimately the system will work for them.

Vendors can work closely with firms in order to help with the guidance process, adding additional expertise on their systems and answering any complex questions regarding functionality. It is also useful for vendors to offer free trials to potential clients as well as potentially joining the initial meetings in order to lead product demonstrations & discussions. Discussions can also include certain integrations to other existing systems in order to support the design of a set integrated systems that collectively cover all the business’s operational and financial needs.

 

Ensuring investments pay off in the long-term

Technology will pay off in the long-term if it is utilised in the full capacity i.e. you make use of all the functionality which were the reasons you decided to invest in the technology in the first place. For example, if the business has decided to invest in a technology that is cloud-based rather than run off the server it may lead to a difference in the way employees can work.

Some examples of the pay-off’s investing in a new technology can have are listed below:

  • Working remotely: Implementation of cloud-based systems means that data can be accessed from anywhere in the world and takes away the need for restrictive working conditions. This can lead to increased productivity and higher motivation of staff members in the business
  • Staff engagement & efficiency: Making sure that staff are trained regularly on the technologies in the business ensures the full functionality is being utilised and allows them to give better advice to clients who may use similar systems
  • Better relationships with customers: Having platforms that allow better interaction between customers allowing an increased level of customer service